Return & Refund Policy

Return & Refund Policy

At Merchrock80s, we create made-to-order apparel and home décor for rock music lovers. Every item is produced especially for your order, so our Return & Refund Policy is designed to protect our customers while reflecting the custom-made nature of our products.

Please review this policy carefully before placing your order.

1. Return Eligibility

We offer a 30-day return policy. This means you have 30 days from the date of delivery to request a return, replacement, or refund.

Eligible Reasons

We only accept returns or provide a replacement/refund if:

  • The product arrives damaged or defective.

  • You receive the wrong product, size, or design.

  • There is a manufacturing or print-quality defect.

  • The received product differs significantly from the item you ordered.

2. Return Conditions

To be eligible for a return, if a return is required, the product must meet the following conditions:

  • It must be unused, unwashed, and unaltered.

  • It must remain in its original condition.

  • Proof of purchase, such as your order number, must be provided.

  • Clear photos or videos showing the issue must be submitted.

Important:
For defective or incorrect items caused by our error, a return is generally not required. We may issue a refund or send a replacement without requiring you to return the item.

3. Non-Returnable Items

Due to the made-to-order nature of our products, we do not accept returns for:

  • Personalized or custom-made items, including names or custom text, unless they are defective.

  • Items damaged due to misuse, improper washing, or normal wear and tear.

  • Orders where the customer selected the incorrect size or style.

  • Requests submitted more than 30 days after delivery.

  • Sale items or gift cards.

4. Refund Policy

Full Refunds

You are eligible for a full refund if:

  • Your order is canceled within 12 hours of purchase.

  • The product is damaged or defective, with photo evidence provided.

  • We shipped the wrong item, size, or design.

  • A manufacturing or printing defect has been confirmed.

Partial Refunds or Store Credit

In certain cases, we may offer:

  • Store credit for sizing issues caused by the customer’s size selection.

  • A partial refund if the item is still usable and you choose to keep it.

  • A discount code for a replacement order.

Non-Refundable Situations

Refunds are not available for:

  • Delivery delays caused by the carrier or customs.

  • Incorrect shipping addresses provided by the customer.

  • Change-of-mind requests after an order has been placed.

  • Non-defective personalized products.

5. How to Request a Return or Refund

Step 1 – Contact Us

All requests must be submitted within 30 days of delivery.

Please include:

  • Your order number

  • Clear photos or videos of the issue

  • A brief explanation

  • Your preferred resolution: refund, replacement, or store credit

Step 2 – Authorization & Instructions

  • Requests will be reviewed within 1–2 business days.

  • If a return is required, we will provide a Return Authorization Number (RAN) and return instructions.

  • Please do not return any item without authorization. Unauthorized returns will not be accepted.

6. Refund Processing Time

Once approved:

  • Inspection, if an item is returned: 2–3 business days

  • Refund processing: 3–5 business days after approval

  • Payment provider processing time: 5–10 business days, depending on your bank or payment provider

Refunds will be issued to the original payment method used, including Shopify Payments or PayPal.

7. Exchanges

Incorrect Size Ordered

  • Contact us within 30 days of delivery.

  • Receive a 10% discount code for a replacement order.

  • You do not need to return the original item.

Defective or Incorrect Items

  • Free replacement or full refund

  • No return required

  • Replacement orders will be processed within 3–5 business days after confirmation.

8. Order Cancellations

  • Customers may cancel an order within 12 hours of purchase for a full refund.

  • After 12 hours, production may have already started, and cancellation is not guaranteed.

9. European Union (EU) Customers – 14-Day Right of Withdrawal

If your order is shipped to the European Union, you may have the right to cancel or return your order within 14 days of delivery, in accordance with applicable consumer protection laws.

  • Items must be unused, in their original condition, and returned with proof of purchase.

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

10. Lost or Damaged Return Packages

Merchrock80s is not responsible for return packages lost in transit. Please use a trackable shipping service and keep your proof of shipment.

Quality Guarantee

We stand behind the quality of our products. If an issue occurs due to our error, we will make it right by providing a refund, replacement, or store credit.

Thank you for shopping with Merchrock80s.